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Customer Experience

What is Customer Digital Experience?
Customer Experience | Digital Marketing Management

What is Customer Digital Experience?

I. Introduction A. Definition of customer digital experience 1. Customer digital experience (CDX) refers to the interactions and perceptions that customers have with a brand or organization through digital channels,…

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Understanding the Stages of the Customer Journey
Customer Experience | Digital Marketing Management | Sales and Customer Services

Understanding the Stages of the Customer Journey

I. Introduction A. Definition of the customer journey The customer journey is a comprehensive representation of the various stages and touchpoints that potential customers go through before making a purchase…

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Customer Touchpoints
Customer Experience | Digital Marketing Management | Sales and Customer Services

Customer Touchpoints

I. Introduction A. Definition of customer touchpoints Customer touchpoints are any interactions between a customer and a business throughout the entire lifecycle of the customer journey. These touchpoints can occur…

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